U.S orders will be shipped via USPS & FedEx and international orders will be shipped depending on the fulfillment center the product is from. Average transit times to the United States from our domestic warehouse: 5-12 Business days. Average transit times to the United States from our international warehouse: 5 - 20 Business days. Average transit times to International: 6 - 18 Business days. There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products. When you receive your tracking number, if you need help tracking your order you can reach out to us directly at email@example.com
We have a 30-day return policy, which means you have up to 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at firstname.lastname@example.org. Once your return is accepted we’ll send you a return shipping label providing it is within 14 days of receipt of delivery, as well as instructions on how and where to send your package within the given time frame. Items sent back to us without first requesting a return will not be accepted. Shipping cost for all international orders are covered by the buyer. Any orders requested for refund between 14 and 30 days of your delivery can be returned for refund in the form of a store credit, shipping cost is covered by the buyer.
Exchanges: The fastest way to ensure you get what you want is to return the item you have, once the return is accepted, make a separate purchase for the new item.
We simply ask that when you receive any shapewear order, try it on OVER your underwear or OVER your undergarment for hygiene reasons. We are unable to accept the return of worn items.
Any outbound shipping fees from the original order are non refundable.
Processing times for refunds can typically take up to 7 business days on our end, your financial institution may require additional time to post the funds back to your account.
Please Note: Due to COVID-19 restrictions, the processing of returns may take up to 30 days. You will receive an email confirmation for your records once your return is complete and we have processed your refund. We thank you in advance for your patience and understanding.
You are able to cancel your order with no penalty! You must cancel within 2 hours after creating it for the cancellation to be applied. If the item has already shipped, please email email@example.com. All you need to do is send us an email with the subject line "CANCEL".
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at firstname.lastname@example.org. If the address is wrong, we can correct this within 24 hours.
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.If this happens to you, please contact us with: - Your order number. - A picture of the damaged product.Once received, we'll be happy to send out another free of charge