Delivery & Returns2018-02-26T18:52:56+00:00

Model Mannequin Delivery & Returns

How to Return or Exchange your items.

  • The buyer covers the cost of the shipping for any returned or exchanged goods
  • We will happily accept for return, any garment that is unworn and still with all security tags and labels in place, ensuring that it is dispatched to us within 14 days of receipt by you.
  • Please follow the instructions on the returns sheet enclosed with your parcel and mail it back to us within 14 days of receipt.
  • If you have misplaced the returns sheet please contact us directly at returns@zpm.c1e.myftpupload.com and we will be happy to assist you further.
  • SALE ITEMS CAN ONLY BE RETURNED FOR REFUND BY CREDIT NOTE.
  • If you have mislaid the returns sheet please contact us at returns@zpm.c1e.myftpupload.com and we will be happy to assist you.
  • You can exchange your item for another size or another item.
  • All exchanges are DELIVERED FREE OF CHARGE.
  • Exchanges are based on stock availability.
  • Any one purchase can be exchanged once for free.
  • If the value of your replacement value of your replacement item is worth less than the original item that was purchased, the difference will be refunded back to you in the form of a credit note.
  • Please make us aware of your purchase via email on returns@zpm.c1e.myftpupload.com.
  • Exchanges take approximately 2-3 working days to process plus the delivery time to your area.
  • Your payment will be credited back to the original purchaser’s payment method or can be returned for exchange.
  • Returns for refund are processed within 2-3 working days of receiving the item however, card refunds can take up to 10 business days for your bank to complete depending on their processing time.
  • FREE SHIPPING: any items advertised as ‘free shipping’ that are returned for a refund will be charged a shipping fee. For UK & EUROPE it is £4.40 and for THE REST OF THE WORLD £11.99 per order under £250.00. Any orders over £250.00 that are returned will be charged this fee per item whilst orders over £500.00 will be charged double per item.

Sale Items

  • SALE ITEMS CAN ONLY BE RETURNED FOR REFUND BY CREDIT NOTE

Late Returns

  • Your items should be sent back to us within 14 days of receipt by you. Late returns cannot be accepted and may NOT be returned to you.